Privacy Policy

 www.gobooc.com always seeks to protect the privacy of your personal data. Our privacy policy aims to identify, use or process the data we collect, use or process about you, the limitations of using this data, personal data disclosure considerations. By using any of the website's services or your request of hotels booking services online, you have reviewed this Policy and agree to all terms and conditions.

In this Policy, unless otherwise required by the context, the following terms shall have the indicated meanings.

"website", "we", "the first person pronoun" or "the possessive pronoun" refer to www.gobooc.com and DFS for Commercial Services.

"User", "You" or "the the possessive pronoun for the second person" refers to any person who visits or uses the website or requests hotel online hotel reservations or benefits from our services in any way.

"Policy" or "Privacy Policy" refers to this document and its associated terms, conditions, practices and warranties.

"Personal data" refers to all personal data of the user, such as first and last name, address, telephone number, e-mail, credit card data, destination, place of residence (hotel) and other personal data.

We may collect, use, and process the following data about you:

  1. The data you provide us for the purpose of hotels' online booking such as first and last name, address, telephone number, email, credit card details, destination, place of residence (hotel) and other data necessary to confirm the booking process.
  2. Electronic payment data for hotels' online booking which are made either by credit card or electronic payment using "MADA" services or any other data related to the problems of the electronic payment process.
  3. The data you provide us regarding problems with hotel booking, confirmation of your booking process, or electronic payment.
  4. The data you provide us with the problems you encounter while using the website, temporarily suspending the Services or not receiving the Website Services in the best manner.
  5. The data you provide us while contacting you about the service and to ensure its quality and satisfaction.
  6. Personal data that you provide to us during the promotion of hotel bookings and offers on website.
  7. The data you provide us when contacting us or when contacting our technical support.
  8. Data that we think is necessary to verify your identity or to verify the validity and legality of any transactions you perform via the website.
  9. We keep all data relating to your transactions or activities that you perform through the website.
  10. We keep the information you provided to us when you answered questions or questionnaires via the website.

You acknowledge and agree that we may collect your data in our electronic records or paper records as deemed appropriate.

Cookies are small text files that are stored on your computer as soon as you visit the website. They do not appear in the form of a program and do not contain viruses or espionage technologies at all. These files are used for the following purposes:

  1. Cookies are used for the purpose of providing services, which help us understand how visitors and users use our website.
  2. Cookies help us to troubleshoot, help us develop our website, provide better user-friendly content, and provide better service.
  3. Cookies help you find the data you need while using the website.
  4. You can control the settings of cookies in your browser settings or through your mobile phone in a way that suits you.
  5. We have no authority over third-party cookies, and you undertake to review our privacy policies and cookies usage.

We are always committed to protect your privacy, so we use your personal data for the following purposes:

  1. To create your account or profile through which you communicate with us through the website and to provide our services in the best way possible for you.
  2. To enable you to benefit from hotels' online booking services through our website.
  3. To process payment for a service provided through our website.
  4. To process the data you provide through our services, such as making sure that your e-mail or phone number is active, usable and owned by you.
  5. To receive questions, complaints and inquiries from you, reply to them.
  6. To receive your feedback and evaluation of the service you received through our website, and to respond to it.
  7. To address your answers to the questionnaires submitted through the website and which participated in the answer to them.
  8. To provide you with information about the hotel reservation services you request through our website.
  9. To provide you with information about our services that we think may be of interest to you, including our special offers.
  10. For internal business purposes such as improving our services and developing operations in the services provided.
  11. To customize the content, recommendations and advertisements that we or our contracting parties provide through the website.
  12. To administer and process contests and promotions for hotel reservations and our other and accompanying services.
  13. To contact you regarding government communications, and in our sole discretion, regarding changes to our Privacy Policy or Terms of Use or any of our other policies.
  14. To comply with regulatory and legal obligations.
  15. For purposes disclosed at the time you submit your information, with your consent, and in accordance with this Privacy Policy.
  16. We use your data for the purpose of implementing our terms and conditions and paying your due amounts.
  17. We use your data to resolve issues and prevent illegal activities, including fraud and hacking.
  18. We use your data to provide you with all new information about our services, modifications or improvements, including electronic communication via e-mail or via telephone by calling your telephone number or text messages.

  1. The Gobooc.com undertakes to keep your personal or banking data for the period required by the nature of the transaction you perform on the website.
  2. The Gobooc.com undertakes not to treat with your personal data for unauthorized or not permitted purposes with or without payment to any other party unless required from us or authorized by the relevant regulations and instructions or with the prior written consent of the user to whom the information relates.
  3. The Gobooc.com undertakes to maintain records that contain the user's personal data or any records of electronic communications, which are in our custody or under our control or with our agents or employees.
  4. The Gobooc.com undertakes to take reasonable steps to ensure that the user's personal data and related records are protected in a manner consistent with their security.
  5. We promise to always protect your privacy, and we will never sell your personal data, or allow to trade with others. undertakes to keep your personal or banking data for the period required by the nature of the transaction you perform on the Gobooc.com.
  6. The Gobooc.com undertakes not to treat with your personal data for unauthorized or not permitted purposes with or without payment to any other party unless required from us or authorized by the relevant regulations and instructions or with the prior written consent of the user to whom the information relates.
  7. The Gobooc.com undertakes to maintain records that contain the user's personal data or any records of electronic communications, which are in our custody or under our control or with our agents or employees.
  8. The Gobooc.com undertakes to take reasonable steps to ensure that the user's personal data and related records are protected in a manner consistent with their security.
  9. We promise to always protect your privacy, and we will never sell your personal data, or allow to trade with others.

  1. You acknowledge and agree that internet is not a secure means, and that the confidentiality of your personal data cannot be fully guaranteed.
  2. We, on our part, undertake to the extent permitted by law not to disclose or use your confidential data in contravention of your right to privacy.
  3. We undertake not to trade or sell your data to third parties, but you grant us the right to allow our employees to process your personal data within the scope of service delivery.
  4. We may disclose the personal data of any member of our group; this means our branches and companies.
  5. We may disclose your personal data to third parties if we make a total sale or any of our assets, in which case we will disclose your data to the new purchaser.
  6. We may disclose personal data to third parties if we are required to disclose or share your personal data in order to comply with any legal obligation or to enforce or enforce our terms and conditions or any other agreement.
  7. We may disclose personal data to third parties in the event of a contentious judgment or obligated decision by the competent judicial authorities.
  8. We may disclose personal data to third parties if we are required to disclose or share it in order to protect the rights, property or safety of our site, employees, customers or third parties.
  9. We may disclose personal data in case of exchange with other companies and entities to protect against credit risk and fraud.

  1. We may amend this policy at any time.
  2. In the event that we modify this policy, we will post it via Gobooc.com, and you are assumed to be aware of such modifications upon posting.
  3. Your continued use of the Gobooc.com after the amendments means that you agree to the amendments and updates we have made.

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