Terms and Conditions

Once you enter and use GOBOOC.COM website, you accept and agree, without limitation, modification or alteration, the terms and conditions contained in this Agreement.

At GOBOOC.COM, we seek to provide information about our website as accurately as possible and available to our partners. Some errors may be made out of control. GOBOOC.COM assumes no responsibility for any error in the information (including, but not limited to, services, products, images and the name of the rooms) provided by the website independently or through its partners and any other party. At GOBOOC.COM, we are always take care to provide the most accurate details honesty without any deliberate alteration or misrepresentation. By using the website, you acknowledge and agree that an update and/or modify the information published on the website may be made, and modify and/or add an item or more on the terms and conditions and/or privacy policy or develop the Customer Service Policy, at any time without prior notice, and acknowledge that upon your use of our Services provided in our platform that the terms and conditions become effective once posted on the website. There will be no retroactive effect on any bookings after or when using the services provided in our platform. You agree to read the Terms and Conditions each time you visit the website to ensure that you are aware of all terms and conditions and privacy policies and that your continued use of the website consider an acceptance of any change to the terms and conditions.

At GOBOOC.COM, we use all means to ensure that the website is ready and available for the maximum benefit and interest to the customer. However, we cannot guarantee the continuous of the operation of the website without interruption.

 GOBOOC.COM does not make any express or implied warranties regarding the content of the website, and has the right to waive all guarantees to the fullest extent permitted by law. Your use of the services and software offered and available on GOBOOC.COM is at your own risk and we at GOBOOC.COM or any of our partners do not make any guarantees about the reliability, accuracy or freeness of such software from viruses. According to the law in force it does not bear GOBOOC.COM, its agencies, suppliers and/or services providers, under no circumstances, any direct, indirect, incidental or penal responsibilities or dependent/deterrent compensation to any kind of damage arising out of any means related to the use of the GOBOOC website or GOBOOC.COM applications or Inability to use it, whether due to breach of contract, damage, negligence, product effectiveness or other reasons that are expected to arise from your use of the website or the application.

  • By using GOBOOC.COM, you agree that your use of the hotel booking platform - has been and still - to be personal and non-commercial to determine the availability and ability of hotel rooms and to know the hotel services and products that will help you make legal reservations.
  • By using GOBOOC.COM, you agree that you are at least 18 years old and have the binding legal capacity of parties and responsible for applying the terms and conditions and privacy policy to those accompanying you in your residence and/or taking custody on their behalf.
  • While making any imaginary or speculative booking or in anticipation of the request, GOBOOC.COM reserves the right to cancel, without notice, any and all confirmations related to the user or to one party or on the same date.
  • Commitment with all special terms and conditions including, but not limited to, the full payment of all amounts due in a timely manner and compliance with all rules regarding the availability, price, services, fees and estimated tax value, and taxes arising from the use of the website.
  • By using the booking platform, you agree not to damage or perform any action that contradicts, affects, damages or impairs the availability of content on the website, causes any unacceptable pressure on the website or private infrastructure, upload any computer virus files, upload or attach Files containing software or other protected material or other symbols, programs designed to intercept, destroy or limit the functionality of the website, unauthorized access to the website or any account of a Member on the website, impersonation of any person or misrepresentation of the Membership with another person, GOBOOC.COM reserves the right to claim legal form.
  • Agreeing not to damage or infringe the intellectual property rights of the GOBOOC.COM website or to do anything illegal may create any liability by GOBOOC.COM, make copies of the original source of the software or other materials, violate the restrictions on the website or any override or circumvention of the measures used in order to prevent or restrict access to this website by a work that imposes upon us a burden on the website's infrastructure and consent not to deeply link to any part of this website for any purpose without the express written permission from our part or to integrate any part of this website with any other website without prior written permission.
  • You agree and accept not to add, display, upload, modify, post, transmit, update, or share information about another person.
  • By using GOBOOC.COM and proving that you have breached any of these terms and conditions, GOBOOC.COM reserves the right to take one or more of the following actions and measures to prevent the violation of the following terms of use: warning and requesting to stop this infringing behavior and delete any material or content without notice, restricting your access, preventing the use of the website, canceling any bookings without reference to you, reporting suspicious activities to ISPs and/or the competent authorities to take legal action against you.

  • Make sure that all guest names are correct and identical to the official document that the guest is hold to enter the hotel and when the name of the guest differs from what is written in the official document used to log in, the hotel or place of residence has the right to refuse any reservation that does not match what is written in Booking voucher.
  • Upon completion of the payment process and payment of the reservation value in full, a reservation voucher will be issued documented with a special number for GOBOOC.COM, thus your reservation will be considered valid and confirmed, and the guest will receive another confirmation with a special reservation number from the accommodation, which he will present to the accommodation upon arrival.
  • A technical problem may occur sometimes when the voucher is not received and the amount is debited, in this case, you must contact the customer service center +966920011160 before commencing any other booking to confirm the status of the reservation, GOBOOC.COM will not be responsible for the repeat of the booking and the customer will bear the full value of this, in case of cancellation, cancellation policy conditions apply for this reservation.
  • COM reserves the right to refuse any reservation and to charge a service fee for reservations made through the call center, application, or website.
  • COM reserves the right to cancel the booking if there is an incorrect price due to the price update resulting in unrealistic value of the reservation and also in the case of repeated unpaid booking.
  • All cancellations may or may not be subject to cancellation charges and GOBOOC.COM may charge a cancellation fee in addition to cancellation fees.
  • We recommend that you register or log in to the GOBOOC.COM website when making a reservation, as it allows you to control the management of your reservation and cancellation. When you want to cancel a reservation - for cancelable reservations - you must log in to your account and manage your reservation or contact customer service before the specified date to cancel the reservation. 
  • If your arrival is probably delayed of the check-in time of your stay or if you cannot register on the day of your booking, you need to communicate directly with your place of residence by registering your late arrival note.
  • Cancellation policies, booking terms and conditions and early or late check-in policy are at the property's discretion.
  • Your booking may be subject to cancellation when you do not login to the place of residence on the check-in day on the booking slip and the place of residence is authorized to cancel the remaining period of your booking. It is recommended that you contact the residence to determine the new arrival date and in any case the place of residence or the GOBOOC.COM website is not required to recover the unearned funds or to compensate them by another nights.
  • Cancellation policies vary depending on the place of residence and the type of room to be booked. There is unchangeable or non-cancellable rooms. Some accommodation may charge cancellation fees, others may charge the full amount of the reservation, and some accommodation may charge an additional fee for early or late departure, some booking rates or special offers are unchangeable or non-cancellable.
  • The reservation and cancellation policy for the accommodation is available via the website or application on the residence information page or under the "Booking Terms", "Cancellation Policy" or otherwise.
  • With respect to your booking confirmation and access policy, we recommend that you check the cancellation policy and the non-attendance policy prior to completing your booking.
  • Regardless of the policy of changing or canceling the booking of the place of residence, GOBOOC.COM reserves the right to charge certain fees when changing or canceling the reservation, as described on the GOBOOC.COM platform. The user shall confirm the details of the terms and conditions of the place of residence prior to booking.
  • If you wish to review, to modify or cancel your reservation, you shall consult your e-booking confirmation letter or your account if you register at GOBOOC.COM and follow its instructions or contact GOBOOC.COM customer service team.
  • Accommodation policy varies, including but not limited to (children, accompanying passengers and pets). So, we recommend that you to check the availability of services on the accommodation page or by contacting the GOBOOC.COM customer service team or place of residence.
  • If you have special needs (for example, if you are crippled, have Hypoacusis or visual impairment), you can check that facilities are available for your needs under Hotel Facilities. We recommend that you contact the GOBOOC.COM customer service team or place of residence directly to ensure that your special needs can be provided, and that all special requests are subject to availability at the place of residence and cannot be guaranteed by GOBOOC.COM after the reservation has been made and booking voucher has been issued, refund, cancellation or modification of booking charges subject to the policy and terms of reservation, hotel booking conditions and room type.
  • All accommodations are subject to fixed times for check-in and check-out times, so some do not work at the 24-hour front desk. In these cases we advise you to communicate with the accommodation and inform them of the expected time of arrival to avoid any inconvenience or delay in check-in and room charges.

  • Payment is accepted using credit cards (MasterCard or Visa) or debit cards from the current account for customers of Saudi banks. The cardholder can include other travelers to his booking in the booking process carried out through our website GOBOOC.COM.
  • All credit cards issued by different countries are accepted. Some credit cards issued by some countries may not be permitted during the booking process as per the payment policy of the service provider on GOBOOC.COM.
  • The direct debit card unlocked by the banks that issued it for use in e-commerce sites are accepted. If your debit card does not work on the website, please contact the card issuer to activate or exchange it. Some cards are not supported in electronic stores.
  • Your credit card or debit card will be debited once the card details are entered and the booking is completed.
  • The booking voucher will be sent to your registered email.
  • COM assumes no responsibility for any loss, damage, miss or unauthorized access associated with credit card or debit card data, even if the cardholder's data is accepted by the customer on the GOBOOC.COM booking platform. Without exception to the decision to use credit card information and/or debit card on the site GOBOOC.COM reserved for hotel room reservations and acknowledges the client's knowledge of the possibility of financial loss and errors in the confirmation of the reservation.
  • We do our best for confidentiality when you make an online payment, including the confidentiality of information on your credit card and personal information, by encrypting all your personal information when you book online.

  • As a condition to use GOBOOC.COM, you agree to prevent and compensate for any and all liabilities, losses, suits and expenses, including legal fees and losses, direct or indirect, arising out of claims arising out of your use of this site, Including, but not limited to, any claims containing allegations that are valid and constitute a violation by you of this Agreement.
  • COM may contain incorrect or inaccurate software, information, products and/or services, including incorrect pricing. So GOBOOC.COM does not guarantee the accuracy of the information, products, services, and Hotels' detailed information, transportation and other travel products and services offered through the application and the website, including, but not limited to, prices, photographs, hotel facilities listings, hotel policy and any detailed information about products and services.
  • COM and/or its suppliers will not be responsible, in any event, for any direct or indirect damages that may result from or due to the services provided, information obtained, prices, hotel information, facilities and services free or paid Whether advertised or unannounced whether by booking using the application or the site.
  • The site or application of GOBOOC.COM may be interrupted for or without reason and we disclaim our responsibility for any delay, interruption, or inability to use the application or the website or any other links on the site.
  • With respect to compensation and liability, GOBOOC.COM and its partners or suppliers are not liable for any damages or losses happened to the customer. In any case, the amount of the compensation shall not exceed the amount paid by the customer for the booking in accordance with the terms and conditions of the hotel and/or Room, or $61 whichever is lower.

  • The Terms and Conditions of use of the GOBOOC.COM Website and Application may/may not change at any time without prior notice, being executed as soon as it is published on the website and Application. Your continued use of this site and the application of GOBOOC.COM after making any changes thereto means acceptance of the Terms and Conditions which is Changed.

If you are dissatisfied with any aspect of the website or if you have any complaint of any service provided, you can communicate with GOBOOC.COM via:

Send a message to [email protected]

Or call: +966112828200 - +966920004090

Or visit our office in Riyadh at

https://goo.gl/maps/qPJsyzr1D1WBZBvf7

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